Shipping policy

Effective Date: 23-01-2026
Last Updated: 23-01-2026

This policy outlines how orders shipped within Canada are processed and delivered. Our goal is to ensure a clear and reliable shipping experience.

1. Shipping Fees

Standard shipping within Canada is provided at no cost.
No additional charges apply at checkout.

2. Order Handling & Delivery

Orders are typically processed within 1–2 business days.
Once shipped, delivery usually takes 3–5 business days.

Orders placed before 12:00 PM (ET) are processed the same business day.

Delivery times may vary due to carrier capacity or local conditions.
A tracking email is sent once your order has been shipped.

3. Carriers

Shipments are handled by established logistics partners offering full tracking.
Local delivery is commonly completed by Canada Post or an equivalent carrier.

4. Address Updates

Delivery details can be changed within 24 hours after placing an order.
Address changes are not possible after dispatch.

5. Cancellations

Orders may be cancelled without charge before shipment.
After shipping, cancellations are no longer available.
Returns after delivery are subject to our Refund Policy.

6. Shipping Issues

If an order is delayed or arrives damaged, please contact customer support promptly.
Photos may be requested to assist with damage claims.

Email: info@celouris.com
Phone: +12367047850

7. Customer Support

Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM EST
Email: info@celouris.com
Phone: +12367047850

Support Information: We aim to respond within 24 hours on business days.

8. Business Details

This online store is operated by Celouris, registered in The Netherlands under registration number 95118098 (KvK)

For more information on returns, please review our Refund Policy.